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If the repair is an emergency, please call us on
0330 100 0272


Before you start...

Electrical: where there is no power whatsoever, water affecting wiring after a leak or if a lift or fire alarm are out of order.

Fire: where the Fire Service is attending or has attended.

Fuel and other service supply: faults with gas, electric, oil and water are generally subject to special arrangements with various statutory agencies and contractors.

Under normal circumstances service supply problems will be dealt with as soon as possible, but residents may be expected to make their own temporary arrangements to provide portable heaters and similar.

Water: bursts on hot or cold water supply – but only when the resident is unable to turn off the stop-tap – are classed as an out-of-hours emergency, as are overflowing drains or toilets inside the property.

Weather: bpha will attend out of hours if bad weather such as gale force winds or lightning has caused extensive damage inside the house.

For an out of hours emergency, call 0330 100 0272 and follow the instructions.

If you smell gas or any other fumes please call Cadent on 0800 111 999 at any time of day or night.

If possible open windows and doors, turn off the gas meter, do not use naked flames and avoid turning on switches or sockets.

If the repair is an emergency, please call us on 0330 100 0272.

Repairs to gas heating and hot water systems, including boiler repairs, are managed by TSG, our gas, heating and hot water contractor. You can contact TSG directly on 0800 111 4044 (option 1), which is a 24-hour telephone line.

Whilst bpha look after most of the essential services and structural maintenance, there are some repairs that are the responsibility of the resident or leaseholder.

Before reporting your repair, please check your responsibilities.

Please check your responsibilities in order to proceed.

Use this online service to report a repair 24 hours per day, seven days a week, 365 days a year.

Identify the problem using pictures and advice. Add photographs and provide details to help us help you with your repair.


Location of repair

Is the repair for your home or a communal area?


Repair details

Select from the images below to identify the repair or use the lookup box.

After identifying the repair, provide any information and upload photos of the repair that may assist us. Add photos one at a time.

Heating and hot water repair

Sorry, we’re not able to log your repair here.

Repairs to gas heating and hot water systems, including boiler repairs, are managed by TSG, our gas, heating and hot water contractor. You can contact TSG directly on 0800 111 4044 (option 1), which is a 24-hour telephone line.

Repair logged

Thank you for logging your repair with bpha, your repair reference number is .

We'd like to understand more about the repair you've reported, a member of the bpha team will be in contact with you in the next three working days to discuss the repair you have raised and book an appointment with our in house team.

Thank you for logging your repair with bpha.

We'd like to understand more about the repair you've reported, a member of the bpha team will be in contact with you in the next three working days to discuss the repair you have raised and appoint a contractor.

Thank you for logging your repair with bpha, your repair reference number is .

A member of the bpha team will be in contact with you in the next three working days to discuss the repair you have raised and book an appointment.

Book repair

We've received your repair request. Please choose an available date and time slot to book your repair

Selected slot

Date:

Time:

Is there any information that would help our team manage your appointment, for example, access to your home, if you have to do the school run at a particular time, or if you need time to get to your front door to let someone in? (Maximum 250 characters)

Booking confirmed

Your repair visit is booked

Repair number Date of visit Visit time slot Repair details

Please keep a note of the booking.

You can also view your reported repairs here.

Keeping you updated

We will let you know when we're on our way to fix the repair. Please tell us how you want to receive updates for your repair visit.

If you need to contact us in relation to a repairs appointment please use our online form Get in touch or call us on 0330 100 0272.